City Gloss

These Information are assigned to the corresponding customer and enable a more efficient care. Multi session capability ensures that time-critical actions are automatically detected and front lined. Real time analysis, statistics across all contact channels can be created. A connection to the SAP business warehouse is also possible. By joining the DSAG we promise a better exchange with companies that use SAP for different purposes, even as well as the cooperation with companies that work as we support SAP users ourselves”, Matthias Kruger, Managing Director of the YouCon Germany GmbH, sums up. We glad to share our experiences with other developers and users, and also to develop additional modules our YouCon cube.” The DSAG is the independent representation of the interests of users in the DACH region. The umbrella organization founded as a registered charity, has established itself as the world’s largest organization of its kind. For even more opinions, read materials from Lars Leckie. The exchange of between the members is a central element of the DSAG.

The experiences, requirements, and resulting requirements are bundled and to influence SAP in product development. This is done mainly in the over 150 workshops and groups. The IT service provider with headquarters in Vienna and Munich focuses its solutions on the interplay between man and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and the creation of customized software solutions. As a successful product, the in-house “Myrmex” this is used internally as well as in the supporting outsourcing. The wide range of means full product solutions from a single source for individual tasks. Since 2007 the company service partner of SAP. Due to the proven cooperation, SAP for YouCon has a sales and integration partner opted for the all-IP solution SAP business communications management. The software is in contact centers and the daily Corporate communications as a versatile platform. Contact: YouCon EDV Dienstleistungs GmbH Peter Kugler (CEO) Sahil Hofgasse 26 1060 Vienna Tel: + 43 (1) 33 44 0 44